Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, get one of these cigarette.
Much like any new business, you will have some bumps on the way and Electric Tobacconist USA podsmall.com has encountered its fair share of problems along the way. For example, having less online sales delayed the beginning of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not because of the economy, but to an issue with Brightpearl’s end of the year shipping plan. Ultimately, the issues with the shipping system were enough to essentially put us on our guard for another six months once we planned for the next quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the second half of the year. Thankfully, after reviewing our data, we realized that we could pretty much depend on the electric tobacconist to meet all of our future orders. After we received the order volumes, we started making repairs and improvements to your web store. Things were looking good, but things were still not quite there. We had to understand how exactly to better advertise and market our e cigarettes and vaporizer products to increase the fascination with them.
We have been happy to report that this quarter, we saw a dramatic increase in our sales. It would appear that nearly all our customers are responding positively to our recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we will have to address over the next half a year.
As well as an increased number of sales and new customers, we have been also now seeing more negative reviews about our business than ever before. The unfortunate news is that we have recently been targeted by a group of local “rogue” business vandals, who unfortunately caused some physical damage to our storefront. While our storefront was severely damaged, we have been able to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that people are providing free expedited shipping for some orders.
One of the other areas we’ve seen a rise in recently is in the number of people calling our hotline and requesting service. More often than not they are reporting issues with either the product or their receipt. It’s unfortunate that lots of of these individuals don’t realize that people have a returns policy set up. Because of this policy, we’ve been overwhelmed with the amount of calls and emails we have been receiving. It’s clear that people are currently experiencing an increased number of calls and reports from our valued customers. Regardless of the inconvenience, we are always glad to provide in-kind services such as a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.
Beyond the aforementioned news-report topics, there are other important issues we have witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we’ve implemented an emergency replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the quantity of questions we receive in regards to our services.
Recent press accounts reveal electric Tobaccconists struggle to deal with extended repair times. We regret to share, but it may be the reality of running a retail business, even one centered on providing exceptional customer service. While our goal remains to shoot for continuous improvement also to continually improve our customer experience, we are taking every step necessary to address any issues our customers may have. As well as hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.